(Senior) Software Engineer – Contact Center

Why hear.com?

• A global company with a long term vision and strong growth.
• We are a unique content-driven, top-performing company with a family oriented work culture
• We set up your work space (Laptop, Monitor, Headset, Keyboard, Mouse, Ethernet etc..)
• Full Medical, Dental, Vision Benefits, Unlimited Paid Time Off and 401K

Role:

• Design, build and maintain our contact center ecosystem using technologies such as Java, C#, Pulsar, Terraform, and Kubernetes
• Consume and broadcast data to 3rd-party APIs
• Ensure quality by advocating in and out for state-of-the-art software development methodology
• Own your work from concept all the way to production
• Support your team in making diligent architectural decisions
• Help and mentor junior engineers
• Advocate software engineering best practices and operational excellence
• Interact with business functions (e.g. Sales, Telephony Team), database architects and other developers
• Integrate solutions into the wider hear.com systems architecture
• Drive discussions around tech, unblocking engineering pain points
• Provide support to the Telephony and business team in troubleshooting system issues regarding integrations

You:

• Have experience with JVM-based languages such as Java, Kotlin, or Scala. We are using Java.
• Have the ability to design resilient distributed systems on cloud infrastructure (AWS)
• Understand IoC (Infrastructure as a code) principles and can work well with Terraform and Docker
• Understanding of Object-oriented principles and experience working with APIs
• You are passionate about CI/CD and DevOps culture
• Knowledge or interest in learning functional programming and reactive stack
• Self-learning attitude, and eagerness to find solutions
• Have experience in integration patterns using message queues and REST

hear.com:

• Change lives… see the real world impact of what you do !!
• A start-up atmosphere with flat hierarchies and open communication
• Join an international, hyper growth company... constantly solve new challenges
• We are more than 50 nationalities and we speak more than 20 languages
• We love to spend time together on regular company sponsored team events, parties and annual trips!

We are seeking enthusiastic and motivated team-members who are looking to fast-track their career. If you want to be part of an energetic, dynamic and fast growing company, a new challenge awaits you!