Full Stack Engineer - Integrations Team

About Gorgias:

Gorgias helps e-commerce companies deliver excellent customer service at scale. We integrate email, live chat, voice, Facebook, Instagram, and SMS with Shopify, BigCommerce, and Magento.

Our product creates a unified customer profile by combining emails, live-chat, and social-media messages with e-commerce data such as purchase and delivery info. Combining all this data in a single application makes customer service more efficient and just better. Another fortunate side-effect is that some requests are completely automated using machine learning. 💬 + 📦 = ❤️

We've been around since 2015, and we're serving over 7200+ e-commerce businesses, including Steve Madden, Timbuk2, Decathlon, and Sports Illustrated.

Our growth exceeded 200% in 2020, so we raised $25 million Series B in December 2020 to double our global team and to accelerate our progress towards our mission to transform support from painful to exceptional for merchants. 🥳

About the Role:

The Integrations team:

• This position is for the Engineering Integrations, Ecommerce sub-team.
• The Engineering Integrations team is the team responsible for bringing all external data into Gorgias. We integrate with both communication channels to bring messages into Gorgias (Gmail, Facebook Messenger...), and ecommerce softwares to bring customer data into Gorgias (Shopify, Magento...).
• The features we implement allow our customers to have all their data consolidated in one place: Gorgias. They have all their messages from all their communication channels there, and thanks to ecommerce integrations they have all the context necessary to understand how to reply to their customers and what actions to take.
• There are currently 8 Full-stack Developers, 1 Back-end Developer, and 1 Engineering Manager in the Integrations team. In the close future we intend to split the team in 3: Channels Integrations, Ecommerce Integrations and Integrations Core.

What you will do:

• Maintain existing e-commerce integrations
• Add new features for existing integrations
• Add new e-commerce integrations as they are prioritised

Examples of current projects:

• Integrating with Twitter to create tickets from Tweet replies, Direct Messages and mentions in Tweets
• A Twilio integration to build native phone capabilities into Gorgias
• Integrating with Instagram Direct Messages

Who you are:

• Strong back-end experience
• Solid experience working with Node.js / Python
• Comfortable working with Rest APIs
• Experience doing front end with a Js framework (React, Meteor, VueJs)
• Picky about code performance
• Team player

Nice to have:

• Experience working with React / Flask / Celery
• Knowledgeable about Kubernetes
• Previous SaaS experience
• Previous startup experience

Company Perks & Benefits:

• 💰Competitive salary (based on location, from €60k to €80k) and equity packages (65th percentile of the market)
• 🏖 5 weeks of vacation
• 🍼Paid parental leave
• 💻Latest MacBook Pro or equivalent
• 🩺Complimentary private health insurance (we use Alan)
• 🚊50% of public transportation reimbursed (Vélib, Navigo, etc.)
• 🍴Personal credit card to buy lunches during the week (we use Swile)
• 💆Get up to $700 to set up your workstation at home (working from home should feel breezy)
• 📚Get up to $2000 of learning material (includes books, courses, training sessions, etc.)
• 😍 Every quarter we organize a company-wide summit to discuss where we're going and strengthen the social bonds (once traveling is safe, we'll transform these summits into offsites!)

Interviewing process:

• Meet Mihaela, our Tech Recruiter, for an introductory call in which you get to know more about Gorgias and the position and we get to learn more about you.
• Coding challenge using the platform HackerRank. The challenge lasts 1 hour and contains 2 questions focused on problem-solving, data structure, and algorithms.
• Meet your manager, Maxime. He will dive deeper into your working experience and talk technical related issues and get to know each other, of course.
• Meet Alex, CTO and co-founder at Gorgias. This is a good time to ask difficult questions and see if we are a good match for you!

Engineering Team Culture:

• Getting Stuff Done
• Ownership
• Team Work
• Excellence
• Agility

Join us if you want to ship stuff fast without sacrificing quality. We've put great importance on testing our code, cleaning it, treating errors first, and features later.

We also value growth and ownership. People make mistakes. We learn from them to avoid them in the future. We cannot achieve excellence if there are no bumps in the road.

Why join Gorgias?

🚀 We're among the fastest-growing startups in the eCommerce ecosystem

🦄 We've built an extremely efficient go-to-market engine

🥇 Work with a talented team you'll learn a lot from

🙏 Join a company where automation, good & clean data are core beliefs shared by all

More cool things to know about Gorgias:

• Raised our Series A for $14M in November 2019: techcrunch.com/2019/11/26/gorgias-series-a

• Raised our Series B for $25M in December 2020: https://techcrunch.com/2020/12/10/gorgias-series-b/

• What our customers are saying: apps.shopify.com/helpdesk#reviews

• Our software stack: stackshare.io/gorgias

Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.