Customer Support

We want you to join our team as a Customer Support/Accounts Receivable Manager to oversee the entire financial process of collecting payments from our company’s customers.

If you are looking for somewhere that you can take pride in your work, have the desire to be challenged, and belong to a large organization with a great local presence and the feeling of ‘family, have opportunities to earn more than just your base salary through various incentive and recognition programs and have support in advancing and growing your career, then look no further

In this position, you will be making and responding to clients/customers through calls or emails, confirming customer information, collecting debts via telephone, contacting customers in regard to their outstanding debt payments and setting up billing plans and receiving overdue payments from returning customers. You'll be providing daily coverage of all accounts until payment arrangements have been made. This is a remote position (work from home)

Requirements:-

High School Diploma or equivalent

2+ years of Customer Service Representative experience

2+ years of collections/payment experience

Microsoft Dynamics experience preferred, not required

Responsibilities: -

Make payment arrangements

Knowledge of collections regulations including Debt Collection Practice

Tend to any inquiries and resolve any customer complaints/issues

Inform customers of terms and conditions of contracts

Research invoice issues

Update customer profiles

Call and email clients for overdue payments

Review customer accounts

Benefits: -

Medical coverage

Dental insurance

Vision insurance

Paid sick leave

Paid time off

Paid holiday time

Company equipment

Remote work flexibility

Disability benefits

Workers' compensation